ABOUT THIS COURSEWARE

COMMUNICATION & DELEGATION

It’s no secret -- people who feel they are valued and understood are more motivated, responsible, and productive. This strategic and focused workshop will empower leaders and sales professionals to win-others-over through the use of a dynamic, proven, and easy to use skill set. Using the best communication style at the right time can ease frustration and conflict, motivate people to action, and influence 'the sale'.

HOW YOU WILL BENEFIT:

•     Identify ways to persuade persons by understanding them and catering your approach around their needs
•     Learn how and when to adapt your behavior
•     Recognize the external factors that can influence relationships and the ‘sell’
•     Improve overall communication and human relations
•     Promote appreciation of differences
•     Enhance individual and team performance
•     Discover ways to build and encourage employee and client accountability
•     Learn effective strategies to encourage and sustain employee and client trust
•     Learn to coach others in their behaviors

OUTLINE:

LISTENING AS A PERSUASION TOOL

•     Empathic Listening for Emotional Influence
•     The Dynamic Equivalent and the role of Personality in Motivation
•     Elements of Communication Chart

PERSUASIVE BEHAVIORS: YOU

•     Communication Style Self Assessment
•     Your Persuasion Style: Assets
•     Your Persuasion Style: Liabilities

PERSUASIVE BEHAVIORS: OTHERS

•     Understanding Others' Communication Styles
•     Recognition and Motivation Strategies
•     Effective Persuasion Coaching: Putting my new skills to practice
•     Case Study: Barriers To Communication
•     Purposes of Communication YOUR STYLE
•     Behavior Self Assessment
•     Communication Behaviors - ASSETS
•     Communication Behaviors - LIABILITIES

RECOGNITION AND STRATEGIES for Strategies for Effective Usage

•     Level 1 Build Personal Strengths and Relationships
•     Level 2 Supervisory Tool
•     Level 3 Developing Teams and Strategic Partnerships
•     Level 4 Understanding Life Long Challenges

LISTENING as a Communication Tool

•     Communicating Effectively
•     Communication Loop Chart
•     Communication Elements Chart
•     The 5 Levels of Listening Effective Communication
•     Methods Table

EMPATHIC COMMUNICATION

•     Key steps to effective empathy
•     Barriers to Communicating Empathically
•     Attitude vs. Skill
•     Empathy, Sympathy and Pity
•     Empathic Listening
•     Empathic Listening Practice
•     The Faithful Translator

DELEGATION

•     Advantages & Disadvantages of Delegation
•     Elements of Effective Performance Agreements
•     Dos and Don’ts of Delegation
•     Degrees of Delegation
•     The Delegation Fallacy
•     Your Delegation Effectiveness

COMMUNICATION LEARNING OBJECTIVES

• Enhance Self-Discovery
• Understand & Appreciate Others
• Understand different work styles/needs
• Identify friction points
• Learn techniques to improve relationships
• Develop effective listening skills
• Develop delegations skills

PACKAGES

TRAINER’S PACKAGE $1,400

• 20 Participant Manuals (hard copy)
• 1 Instructor’s Manual (hard copy - complete mirror image of Participant with all blanks filled in)
• 1 PowerPoint File [non-editable]
• 1 Hour Phone Coaching (learn how to use the materials)

CONSULTANT’S PACKAGE $1,800

• 1 Participant Manual (digital reproducible copy) [non-editable]
• 1 Instructor’s Manual (digital reproducible copy) [non-editable]
• 1 PowerPoint File [non-editable]
• 1 Hour Phone Coaching (learn how to use the materials)

COACH’S PACKAGE $3,500

• Everything in this package is 100% editable source files with full Intellectual Property right to personally brand and use as you see fit!
• 1 Participant Manual (digital reproducible copy) [editable]
• 1 Instructor’s Manual (digital reproducible copy) [editable]
• 1 PowerPoint File [editable]
• 2 Hours Phone Coaching (learn how to use the materials)