CONFLICT MANAGEMENT

UNDERSTANDING AND RECOGNIZING CONFLICT

Defining Conflict
Coming to “Terms” with Conflict
Conflict Awareness
Ways of Seeing Conflict
Personal Responses to Conflict
Developing Healthy Perspectives towards Conflict

STRATEGIES for RESPONDING to CONFLICT

CRUCIAL CONFRONTATIONS

I. Good Confronting = Good Leadership
II. Focus for Successful Confrontation
III. How & Why to Confront
IV. Barriers to Successful Confrontation
V. Crucial Confrontations Timing Chart
A) Before the Confrontation
B) During the Confrontation
C) After the Confrontation

MOVING THROUGH CONFLICT TO SOLUTIONS

Determining & Implementing Best Solutions
Facilitating and Mediating
CPR: Dealing with Escalating Problems

LEARNING OBJECTIVES

To develop skills to assess a conflict situation and monitor your reaction to the conflict.
Learn to utilize effective communication techniques to manage conflict in a proactive manner.
Resolve conflict by determining it's source, and developing and implementing the best solution.

PACKAGES

TRAINER’S PACKAGE $1,400

20 Participant Manuals (hard copy)
1 Instructor’s Manual (hard copy - complete mirror image of Participant with all blanks filled in)
1 PowerPoint File [non-editable]
1 Hour Phone Coaching (learn how to use the materials)

CONSULTANT’S PACKAGE $1,800

1 Participant Manual (digital reproducible copy) [non-editable]
1 Instructor’s Manual (digital reproducible copy) [non-editable]
1 PowerPoint File [non-editable]
1 Hour Phone Coaching (learn how to use the materials)

COACH’S PACKAGE $3,500

Everything in this package is 100% editable source files with full Intellectual Property right to personally brand and use as you see fit!
1 Participant Manual (digital reproducible copy) [editable]
1 Instructor’s Manual (digital reproducible copy) [editable]
1 PowerPoint File [editable]
2 Hours Phone Coaching (learn how to use the materials)